Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Bazaar.in, operated by Shift Logistics Private Limited, collects, uses, discloses, and protects your Personally Identifiable Information (PII) and other data when you use our website and services.

1. Information We Collect

We collect various types of information to provide and improve our services:

Personally Identifiable Information (PII): This includes information that can directly or indirectly identify you.
For Sellers: Name, address, contact details (email, phone number), PAN, Aadhaar card number, GSTIN (for non-composite retailers).
For Buyers: Name, shipping address, contact details (email, phone number).
Payment Information: While we facilitate payments, sensitive payment details (like full credit card numbers) are processed securely by third-party payment gateways and are not stored on our servers.
Order Information: Details related to your purchases, including product details, order numbers, dates, and tracking information.
Usage Data: Information on how you access and use the Website, such as your IP address, browser type, pages visited, and time spent on pages.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information.

2. How We Use Your Information

To operate and maintain Bazaar.in.
To process and fulfil orders.
To facilitate communication between Buyers and Sellers.
To print PII on shipping labels as per Government of India guidelines. This is the primary and restricted use of your PII.
To improve our services and user experience.
To respond to your inquiries and provide customer support.
To detect, prevent, and address technical issues or fraudulent activities.
To comply with legal obligations and enforce our policies.

3. How We Store and Protect Your Information

Encryption: All PII information is stored in our system in an encrypted format to ensure its security.
Security Measures: We implement a variety of security measures, including physical, electronic, and procedural safeguards, to protect your information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

4. Disclosure of Your Information

To Sellers/Buyers: Necessary PII (name, address, contact details) will be shared between the Buyer and Seller for the purpose of order fulfilment and shipping.
Service Providers: We may share information with third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, shipping carriers). These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Data Retention Policy

We will retain order information for a minimum period of three (3) months from the date of the order. After this minimum period, order details (including order numbers, dates, customer and seller information, tracking details, or any other linked details) may or may not be deleted from our system.

Upon a customer's request for deletion, we will retain the specified order details for an additional ninety (90) days from the date of such request before they are wiped from our system. This 90-day period is to ensure compliance with any immediate post-delivery obligations or disputes.

6. Your Data Protection Rights

You have certain rights regarding your personal data:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to Be Forgotten): You have the right to request the deletion of your personal data, subject to our data retention policy and legal obligations.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances.
Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact our Grievance Officer using the details provided on our website.

7. Children's Privacy

Our website is not intended for individuals under the age of 14. We do not knowingly collect PII from children. If you are a parent or guardian and believe that your child has provided us with PII, please contact us.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.